Child & Volunteer Check‑In
- Manned Station Intended to be used by Volunteers, a manned station can search attendees by name, phone number, or barcode. They can also add brand new attendees for immediate check-in.
- Self Station Intended to be used by Anyone, a self station can look up an attendee by phone number or barcode and check them in. Searching by name or adding new attendees is prohibited.
- Roster Station Intended to be used by a Group Leader, a roster station is a list of your most common attendees. You can search by name, phone number, or barcode, as well as add and edit people.
Here, a desktop (or laptop) computer is used as a station. A Dymo® or Zebra® label printer is connected for quick, reliable label printing as attendees are checked in. Optionally add barcode scanners for extra speed.
Here, one or more iPad or Android tablets can also be used as check-in stations. They can be configured to print to the same Dymo® or Zebra® printer the desktop station uses. Add as many stations as you need!
iPhone or Android phones can also be Check-In stations. They can be configured to print to the same Dymo® or Zebra® as the desktop station uses. Or, for total mobility, they can connect to Citizen or Brother printers.
- Simple Setup Getting started is easy. Create your events, organize your locations into folders, and then start checking people in on your stations. Every step of the way, we're there to guide you.
- Support when you need it The help you need is only a click away. We're constantly updating our articles and videos for you to get answers quickly and with the most clarity possible. If you ever need one-on-one support, we answer most questions within an hour during business hours.
- Consistent Refinement If you know anything about Planning Center, you know that the first version of an application is hardly the last. Actually, we don’t even really have versions for most of our software. It’s just constant, relentless improvement and a continuous dialog with customers.
Pricing & Billing
What do I need to get started?
At the simplest level, all you need to start checking people in is a computer or a web-connected device. However, only certain devices will work with certain printers. Our iOS and Android apps can connect directly to the Citizen® or Brother® printers. For our app on Mac or PC , you can print directly to Dymo or Zebra printers.
How do I start my 30-day trial period?
Just select a package level and your 30-day trial will begin immediately. If your church already subscribes to one of our other apps, like Planning Center Services or Planning Center Resources, your Organization Administrator will need to add a Check-Ins subscription to the existing account.
What happens if I go over my check-in limit?
We won't limit you from using the app if you go over. If you are consistently over your daily limit, we'll reach out and ask you to upgrade.
How many events, stations, and attendees am I allowed?
You have an unlimited amount of events, stations, and attendees. The only limit is the number of daily check-ins based on your subscription level.
Can I add attendees ahead of time (before the day of my event)?
The fastest way to add attendees is by importing a CSV with all of your people.
What are the reports in Check-Ins? Can I print/save them?
Each event allows you to report a PDF or CSV file with a multitude of options, including people who have missed X number of weeks and any new people who have attended.
Is an internet connection required?
Yes, a strong internet connection is required for our system to work. It's a live system, so the administration portal and all connected stations need need to know who has checked in (or out) at any moment. There is no offline mode.
Are check-in stations manned or self-operated by attendees?
Both! You have the option to set each station the way you'd like. See Stations: an Overview
How do I gather information about attendees checking in?
Custom attendee options can be defined upon check-in. By defining options like "Diaper bag" or "Teething" you can make sure you get the necessary information as people check in. Basic information, like birthday or gender, are a part of the attendee's basic profile.
How long does it take to check someone into an event?
The first time visitors check in, they will need to have their information added to Check-Ins. If they're checking in their kids, you'll of course want to set up a "household." After their initial check-in, Check-Ins will remember many preferences and help speed along the process. Tip: If you're expecting lots of guests, add some stations specifically for guests!
How does the integration with Planning Center Services work?
If you use Services to schedule your teams, Check-Ins marks these people as volunteers and posts their attendance to Planning Center Services automatically.
Moving from another system
Can I import data to Check-Ins?
You sure can! Check out this article on Importing people with a CSV
Can I export data from Check-Ins?
Each event has reports you can run, which you can export via CSV. Currently the only data you can export is people who have been checked in, and any personal data on those people.
Does Check-Ins automatically integrate with F1, CCB, TheCity, etc?
It does not. Check-ins does have a read only API available, but doesn’t yet have a writeable API that would be needed to integrate with other Church Management apps. Check-ins does integrate tightly with Planning Center People and we hope the People app will satisfy all of your Church Management needs.
Safety & Security
How safe is the child check-out process?
We built Check-Ins to be very secure. After all, many of us here at Planning Center rely on Check-Ins at our own churches with our own children. A big piece of that is the use of security labels. When a guardian checks in a child, he or she receive a security label which is presented for child pickup. This label does not include any identifiable information (in case you lose it, there's no way to know which kid it's for). Photo ID's can also be added to parent and child profiles in Check-Ins.
In an emergency, what's the process for notifying a parent or guardian?
During each check in, you can set which guardian checked the child in. This will print that person’s name and cell phone number on the label. Therefore, you’ll have the emergency contact information of the person who checked them in right there on the label.
Is child/attendee information secure?
Only "manned" stations (stations being run by your staff) have the ability to search for people by name and access/edit their personal information. If you configure a station as a "self" check-in station, no personal information can be queried at these stations.
What about critical medical information for kids (allergies, conditions, etc)?
Every name label will print any medical notes entered in the child's profile.
What else can I do to increase child check-out security?
Trusted, background-checked staff members can play a big role in security. ID tags are a big plus. Most importantly, train your staff to always require security labels for child pickup.
What happens to attendee information once it's entered at a check-in station?
Printer Support & Labels
What kinds of label printers and are supported?
Dymo®, Zebra®, Citizen®, and Brother® label printers are the only brands currently supported. For model numbers and details, please read this article.
Does every station need its own printer?
No, it does not! Multiple stations can print to another station's printer.
Can I customize labels?
Currently Dymo® is the only label that is able to be customized. There is not a way to customize Zebra®, Citizen® or Brother® labels. To see what they look like, check out our Supported Label Printers article.
What size labels should I order?
Label sizes are restricted to the supported label printers. If that label printer will print with different sizes, then it'll work! You can even make your own custom Dymo® labels to work with whichever size labels you'd like.
How fast are labels printed? We have lots of attendees.
Each printer prints at a different speed. In order of fastest to slowest, it's best to use Zebra®, Dymo®, Brother®, then Citizen®. To avoid long lines, we recommend establishing multiple stations and printing labels to different label printers.
Can I customize Dymo® labels?
Yes! You can customize the DYMO® labels to whichever fields you'd like. Check out our DYMO® Customization article to find out how.
Barcode Scanners & Card Scanners
How do barcodes work with Check-Ins?
Barcode scanners are basically keyboard inputs. Actual barcodes simply store digits, and the scanner allows you to quickly type those digits in. Check out our article on barcode scanner suggestions.
What types of barcodes are supported by Check-Ins?
All of the most common barcodes will work. Both Code39 and Code128 barcodes will work as long as the scanner that you have can read them.
Which types of devices can become check-in stations?
All web-connected devices can become stations. However, only certain devices can print directly to a printer. Our iOS and Android apps can connect directly to the Citizen® or Brother® printers . For your Mac or PC, you'll need to make sure you can install the Dymo® Software and plugin for Dymo®, or the QZ Tray program for Zebra®.
What types of desktop web browsers are supported?
All the popular browsers are supported. We generally suggest Google Chrome, but it'll work with Safari, Firefox, and… if you must… Internet Explorer 11+.
What types of phones and tablets are supported?
iPhones and iPads running iOS 7+ are supported. Android devices running 4.4+ are also supported; but be aware that there may be limits on other types of hardware you can connect to Android devices. Many bluetooth devices such as barcode scanners may be problematic.